Refer to the help page for more details. Ruiz holds a Bachelor of Arts from University of Massachusetts, Boston. You can also view shipping information by selecting an item from your page. All postings and use of the content on this site are subject to the. Ciao — Mar 24 '18 at 8:57 Thanks for contributing an answer to Ask Different! The iTunes Store enables users to purchase apps, books, music and other media with a single tap or click if they're signed in. Sales and Refund Policy Thanks for shopping at Apple.
Step Disable the credit card option without having to cancel an iTunes account if you just want to temporarily stop charging purchases or prevent someone with access to your computer and password to download songs or videos. We understand, however, that sometimes a product may not be what you expected it to be. Once an item is shipped or picked up, Apple will create an invoice for your order. In-Store Pickup and Return Apple offers in-store pickup for many of the items available on the Online Store. This article explains how you can do just that. But if you or someone you know has been bitten by one of these inadvertent purchases, how can you go about recouping your money? Nevertheless, you can always contact iTunes support through Report a Problem and get refund for your purchase.
It may vary slightly or significantly with other versions or products. In the event you have been charged more than the posted price for a product in an Apple Retail Store, please see a Manager for a refund of the overcharge. There are more and more such apps in all application categories in the iPhone app store. Here select either the Email or Schedule a Call option. She also fancies herself a bit of a rock star in her town and spends too much time reading comic books.
Reference: MelvinJefferson Forgive me, but I seriously doubt that you work for Apple. If you receive suspicious emails like these, you may report it to Apple via email reportphishing apple. Price protection is only available for up to 10 units of a particular product. How to get a refund using your iPhone or iPad Apple hasn't built any links to problem reporting into the iTunes Store or App Store apps, so if you're stuck using the web on your iPhone, iPod touch, or iPad as well. Earlier this year, Cupertino over incidents where minors made in-app purchases—in some cases exorbitant ones—without the knowledge of their parents.
In the e-mail receipt use the Report a Problem link to contact Apple. You will be redirected to a new page. Scammers and bad people may be trying to scam and trick you. Select: I did not authorize this purchase. What to Expect Once your order ships, or is available for pickup, we'll send you a text message.
To receive the refund or credit you must contact Apple within 14 calendar days of the price change. Ruiz has also been a web and social media developer, Internet business consultant and computer programmer since 1999, and worked for four years as a professional community manager. After your current period ends, whether it is part of a free trial or a regular recurring subscription, iTunes will no longer bill you for that subscription. If there are any issues with delivery, please contact Apple to resolve. You get both versions no matter what. To keep these tools, consider disabling the iTunes account rather than canceling it altogether. Okay so I decided to purchase a television show off iTunes, not knowing that my laptop didn't have enough memory.
If these features have been activated and cannot be disabled by the person in possession of the phone, Apple may refuse the return or exchange. If you don't see the email, look in your junk-mail folder. However, note that if you choose this option, it may also hinder your ability to access the purchases you've previously made, particularly on computers that weren't authorized before you cancelled the account. This time I had a fast enough connection to let the 1. You can also view the Apple Store location and, if applicable, the pickup contact in online. To learn more, see our.
Find the order number for the unauthorized purchase and enter it in the relevant field. Additionally, we may require that you have the product with you or otherwise have proof of possession when requesting price protection. Should you be unable to use your iPhone due to an unauthorized software modification, its repair will not be covered under the warranty. Thank You Thank you for submitting your iTunes question to Apple. If you did not make the purchase, you can cancel and receive a refund for those purchases.
Please note that this excludes limited-time price reductions, such as those that occur during special sales events, such as Black Friday or Cyber Monday. To purchase Apple products online from outside of the U. Apple is not responsible for actions taken by the third party once your item s have been picked up. Additional Apple Product Terms The purchase and use of Apple products are subject to additional terms and conditions found at and. To edit your default shipping address for future orders, select Shipping and Billing in the Settings section on the page. If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may fluctuate with exchange rates. Note on refunds App Store refunds typically take a day or two to process and you might get contacted by Apple support to verify the reason for the request.